Before you call for support try to answer as many of these questions as possible. If you don't know the answer that's ok our technician will be able to help you find the answers.

What are the symptoms?

When did this first start happening?

If this has been happening off and on for a while, can you reproduce the problem at will or does it seem to happen randomly?

Does this happen when a particular program is running?

What error messages were/are displayed?

Have you tried rebooting the computer?

Have you installed any new software recently?

Do you have a virus scanner installed? Is it up to date?

What operating system are you running (Windows 95/98/Me/2000/XP, Novell, Mac, Linux)?